Responsible Gambling

Commitment to Player Wellbeing

At Monoplay Casino we prioritise player safety and responsible gambling practices above all else. Our comprehensive approach ensures that gaming remains enjoyable whilst protecting vulnerable individuals from potential harm.

Understanding Responsible Gambling

What It Means

Responsible gambling involves maintaining control over your gaming activities, ensuring they remain within personal financial and time boundaries. It means gambling for entertainment rather than as a solution to financial problems or emotional difficulties.

Warning Signs to Watch

• Spending more money than you can afford to lose
• Chasing losses with larger bets
• Gambling affecting relationships or work performance
• Feeling anxious or depressed about gambling activities
• Lying about gambling habits to family or friends

Protective Tools and Features

Deposit Limits

Set daily, weekly, or monthly deposit limits to control spending. These limits can be decreased immediately but increases require a 24-hour cooling-off period to prevent impulsive decisions.

Session Time Limits

Control gaming duration with automatic session timeouts. Choose from 1-hour to 24-hour limits, with mandatory breaks to encourage reflection on gambling activity.

Loss Limits

Establish maximum loss amounts over specified periods. Once reached, gaming access becomes restricted until the next period begins, preventing excessive losses.

Reality Check Reminders

Receive pop-up notifications displaying session duration and spending amounts. These reminders help maintain awareness of time and money spent gambling.

Self-Exclusion Options

Temporary Exclusion

Take breaks from gambling with self-exclusion periods ranging from 24 hours to 6 months. During exclusion, account access remains blocked, and promotional materials cease.

Permanent Exclusion

For those requiring long-term protection, permanent self-exclusion provides indefinite account closure. This decision requires careful consideration as reversal involves extensive verification processes.

GAMSTOP Registration

We fully support the GAMSTOP self-exclusion scheme, allowing players to exclude themselves from all UK-licensed gambling operators simultaneously. This comprehensive approach provides maximum protection.

Support Resources

Professional Help Services

• GamCare: Free confidential support via phone, live chat, and face-to-face counselling
• Gamblers Anonymous: Peer support groups meeting regularly across the UK
• National Problem Gambling Clinic: Specialist NHS treatment for gambling addiction

Contact Information

• GamCare Helpline: 0808 8020 133 (24/7 free support)
• GamCare Live Chat: Available on their website
• Gamblers Anonymous: Find local meetings at gamblersanonymous.org.uk

Online Resources

Comprehensive information about problem gambling, treatment options, and recovery stories are available through various charity websites and NHS resources.

Family and Friends Support

Recognising Problems in Others

Family members and friends often notice gambling problems before the individual acknowledges them. Changes in behaviour, financial difficulties, and emotional distress may indicate problematic gambling.

How to Help

• Approach conversations with empathy and understanding
• Avoid judgmental language or ultimatums
• Encourage professional help-seeking
• Consider family counselling services
• Set boundaries around financial assistance

Support for Affected Others

GamAnon provides support groups specifically for family and friends affected by someone else’s gambling. These meetings offer practical advice and emotional support.

Financial Protection Measures

Safer Gambling Tools

Our platform includes spending trackers, win/loss statements, and detailed transaction histories. These tools promote transparency and help players understand their gambling patterns.

Banking Controls

Work with your bank to set up gambling blocks on cards and accounts. Many UK banks offer these services free of charge, providing an additional layer of protection.

Debt Management

If gambling has created financial difficulties, contact debt advice services like StepChange or Citizens Advice. These organisations provide free, confidential support for debt management.

Age Verification and Protection

Underage Gambling Prevention

Strict age verification processes prevent underage access to gambling services. We use advanced verification systems and regularly audit our procedures to ensure compliance.

Educational Initiatives

We support educational programmes that inform young people about gambling risks and promote responsible attitudes towards gaming activities.

Remember, gambling should never be used as a way to make money or escape from problems. If you’re concerned about your gambling or someone else’s, seek help immediately from the resources listed above.